Quick answers to the most common questions.
The first sync is still running. Small accounts finish in minutes, larger ones can take a couple of hours. The Overview page fills in as data arrives.
Check that the account is using the correct order conversion metric. Jandex mirrors Klaviyo, so matching the metric resolves almost every revenue mismatch.
If permissions change or a sync stops, open the account and use Reconnect to refresh access. You will approve again in Klaviyo and syncing resumes.
Yes. Use Add account for each one and switch between them in the top bar. Your plan sets how many accounts you can connect.
Email support@jandex.io and we will get back to you.