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Account

Disconnecting your account

You can remove access at any time, from either side. The steps differ slightly between Klaviyo and Omnisend.

Klaviyo

From Klaviyo

  1. In Klaviyo, go to Settings, then the apps or integrations area.
  2. Find Jandex and choose to revoke or uninstall it.
  3. Access is cut off immediately and Jandex stops syncing that account.

From Jandex

  1. Open Manage Accounts and find the account you want to remove.
  2. Click Disconnect. Jandex automatically revokes its own access token with Klaviyo at the same time, so there is nothing further to do on Klaviyo's side.

Omnisend

From Jandex

  1. Open Manage Accounts and find the account you want to remove.
  2. Click Disconnect. Jandex automatically revokes its access token with Omnisend at the same time, so the authorization is terminated on Omnisend's side as well. There is nothing further to do.

From Omnisend

You can also remove the app from within your Omnisend account settings (Apps section) at any time, which cuts off Jandex's access from Omnisend's side.

After you disconnect

Jandex can no longer read from your account, and the access tokens are revoked with the platform (Klaviyo or Omnisend) so they cannot be used again. If you would like the reporting data we have already stored to be deleted as well, email support@jandex.io and we will take care of it.